Last updated: 01/04/2026
Because all Locally Ojai products are made to order, we do not accept returns or exchanges for buyer’s remorse, size selection, or preference. Please review this policy carefully before placing an order.
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Made-to-Order Products
All items sold by Locally Ojai are made to order. Because of this, we do not accept returns or exchanges for reasons such as:
- Incorrect size selection
- Color preference
- Change of mind
- Buyer’s remorse
This policy is consistent with California consumer law for custom and personalized goods.
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Damaged or Defective Items
If your item arrives damaged, misprinted, or defective, we will gladly offer a replacement or refund.
To be eligible:
- You must contact us within 7 days of delivery
- You must provide your order number and clear photos showing the issue
- The issue must be due to a manufacturing or printing error
Once verified, we will arrange a replacement or refund at no additional cost to you.
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Incorrect Orders
If you receive the wrong item (for example, incorrect design or product type), please contact us at info@locallyojai.com within 7 days of delivery with your order number and clear photos of the item received.
We will correct the issue by issuing a replacement or refund.
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Non-Refundable Items
We do not offer refunds or replacements for:
- Incorrect sizing chosen by the customer
- Minor color variations due to screen or printing differences
- Normal wear and tear
- Delays outside of our control (i.e. caused by shipping carriers or customs)
- Orders with insufficient or incorrect address information provided by the customer
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Shipping Issues
If an order is lost in transit or marked as delivered but not received, please contact the shipping carrier first. If the issue cannot be resolved, reach out to us and we will assist where possible.
Locally Ojai is not responsible for delays caused by shipping carriers, weather, or other circumstances outside our control.
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Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
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California Consumer Rights
This refund policy is provided in accordance with California consumer protection laws. By completing a purchase, you acknowledge and agree to the terms outlined in this policy.
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Reporting an Issue
To request a refund or replacement:
- Contact info@locallyojai.com within 7 days of delivery
- Include your order number, clear photos of the issue, and a description of the issue
If approved, we will offer a replacement or refund at our discretion.
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Contact Us
If you have questions about this Refund Policy or need assistance with an order, please contact:
info@locallyojai.com
